1. Overview
At YPS360, we are committed to providing high-quality haircare products. If you are not satisfied with your purchase, we’re here to help under the conditions outlined below.
2. Eligibility for Refund
Refunds are only applicable in the following cases:
- You received a damaged or defective product
- You received the wrong item
- Your order was not delivered (confirmed by tracking/courier report)
We do not offer refunds for change of mind or used products.
3. Refund Request Timeframe
- Refund requests must be submitted within 3–7 days of delivery.
- Requests made after this period may not be accepted.
4. Condition for Refund
To be eligible for a refund:
- Product must be unused and in original packaging
- Proof of purchase (order ID/receipt) must be provided
- Clear images or video of the issue may be required
5. Refund Process
Once your request is reviewed and approved:
- Refund will be processed to your original payment method
- Processing time: 5–10 business days (depending on your bank/payment provider)
6. Replacements
In some cases, we may offer a replacement instead of a refund, depending on product availability and issue type.
7. Non-Refundable Cases
Refunds will not be issued for:
- Used or opened products
- Damage caused by misuse or improper handling
- Change of mind after purchase
- Products without proof of purchase
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider (processing time may vary)
- If still unresolved, contact us for support
9. Contact Us
For refund-related queries, please contact:
📧 Email: info@yps360.com
